GENERAL
By continuing to use the website and the online shop you agree with our terms of business.

POSTAGE/PACKAGING & DELIVERY CHARGES - UK
UK Mainland delivery only. Normal delivery hours are 8am ~ 5:30 pm Monday to Friday excluding bank Holidays. A charge will be added to the order value to cover postage, packing or delivery charges. We offer 3~4 Day economy delivery (after despatch) @ £4:95 (up to 30kgs) also 48 hour service @ £7:00 up to 30kg and 24 hour service @ £9:50 . However orders must be placed before 12 O'Clock midday to guarantee the specified delivery times. We will be happy to quote for other delivery times and tariffs. We have no control of the goods once they are in the hands of our carriers.

PAYMENT
We accept all major credit cards or you may post a cheque to us if you prefer. All prices are in GBP (£ sterling) and exclude VAT unless shown otherwise.
We are entitled to present your cheque or credit card details (to be checked) to our Bank before we despatch any goods.We will not despatch any goods until after funds have cleared. We will not debit your credit card or pay your cheque into our Bank unless the items you have ordered are in stock.

DELIVERY
For stock items we aim to despatch your order within 2 ~ 3 working days if paid by credit card and in the case of a cheque payment, when funds have cleared our Bank.

RETURNS
You can return an item because it is faulty or damaged. You must return the goods to us, at your own cost, and in the condition you received them. Goods must be returned in the original Packaging. If goods are not in a re-saleable condition you will be charged the cost of restoring them to original condition. Postage will be refunded on any faulty item. On receipt, we will offer you a full refund or exchange. This does not affect your statutory rights.

GUARANTEES
All products carry a One Year return to base guarantee. Items which become faulty may be returned by prior arrangement and at your own ex pence. Items which become faulty or unusable due to misuse, neglect or accidental damage may be returned by prior arrangement and at your own ex pence. We will examine these goods and advise of the likely costs of effecting any repairs before

CANCELLATIONS
As this is a Business to Business's transaction, you must be certain that the product/s that you are purchasing are right for your needs. You cannot return it just because you don't like it. We may allow you to return goods under certain conditions, ie, if we supply the wrong item/s. Then your payment will be returned, less the initial Postage / Packaging cost. We will also deduct a re-stocking/handling charge 25% or £5:00 (whichever is the higher).

PRIVACY
We use cookies to provide useful features on our website for our customers (for example, they enable us to personalise your visit to our website, and to store the basket contents). Cookies themselves do not personally identify users (although they do identify a user's computer). Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you will not able to take full advantage of the website's functionality if you do so. We therefore recommend that you leave the facility to receive cookies switched on

DATA PROTECTION
Your details will not be used by us or forwarded to any third party for the any purposes or unsolicited marketing.

CREDIT CARD SECURITY
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on the web site

FURTHER INFORMATION
Whilst we make all reasonable attempts to exclude viruses from the website we cannot ensure such exclusion and no liability is accepted for viruses and thus you are recommended to take all appropriate safeguards before downloading information from this website. These terms and any claim based on the use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Your statutory rights are not affected

E&OE